Frequently Asked Questions

General questions

What is FaxSalad? How does FaxSalad work? I currently have a fax machine, or use another online portal, can I keep my number? Does it work if I'm sending to a normal fax machine? Can I send faxes internationally? Can I have more than one fax number?

View all (6)

Sending faxes

How do I send a fax? Do I need to own a fax number to send a fax? Do I have to login to the FaxSalad portal to send a fax? Can I send a fax from my smartphone? How much does it cost? Why did my fax fail?

View all (6)

Receiving faxes

How do I know if I received a fax? How do I receive faxes? Can I set multiple delivery email addresses? How much does it cost? Can I automatically delete faxes when receiving? Do I need a fax number to receive a fax? What file type are incoming faxes received in?

View all (8)

Fax numbers

I already have a fax number, can I bring it to FaxSalad? If I buy a number from FaxSalad, how long does it take to set up an inbound number? Can I get a number in another city/country? How much does it cost? Is there a setup fee? What happens after I cancel my number?

View all (6)

Number porting

How do I port a fax number? How long does it take to port a fax number? How much does it cost? Can I start using FaxSalad right away? Can I port my number away from FaxSalad if I want to change providers?

View all (5)

Payment

How does payment work? What happens when my credit runs out? Can I setup automatic recharge? What payment methods do you accept? What exports are available? How can I access copies of my tax invoices? How do I updated the payment method linked to my FaxSalad account?

View all (7)

Security

Is it safe to send a fax with your service? How are my faxes stored? How long are faxes stored for? Can I automatically delete faxes when sending or receiving? Do I need to comply with any legislation when I send fax marketing?

View all (5)