Moving to an online fax solution does not mean you have to get a new fax number. You can keep your existing fax number by porting it to your new FaxSalad service. Follow the steps below to get started.
If you haven't already created a FaxSalad account, you can do so here. You are welcome to immediately set up your billing details or wait until the number has ported. Just follow the prompts on signup.
The Porting LOA (Letter of Authorization) gives us the authority to transfer the fax number from your current carrier.
Double-check the following list to help avoid any delays in the porting process.
To submit the number port request, you will need to email the following documents to firstname.lastname@example.org.
If you use an online fax provider or any other service that does not supply phone bills, then a screenshot of your online fax portal showing the fax numbers will be a suitable alternative to a phone bill. If you are unsure of what to submit, please reach out to our team.
Our team will coordinate the number port with your existing carrier and notify you of any updates and once a porting date is locked in. The entire process generally takes between 1-6 weeks.
You can begin sending faxes before the number ports completion. If you require a temporary inbound solution, please reach out to our team.
We currently do not charge any fees for number ports that involve four or fewer fax numbers. Once the port has completed, you will be charged monthly or as part of a plan as per FaxSalad's pricing.
If you intend to port many fax numbers, please reach out to our porting team for a quote.
The entire process generally takes between 1-6 weeks. More complex ports can take upwards of 120 days in some instances.
Before submitting your port request, please ensure all details are accurate, and there are no complex services or circumstances with the existing carrier that could delay the port.
You can begin using FaxSalad right after you sign up for an account. An active fax number is not required to send a fax.
If you want to begin receiving faxes before the number ports completion, you can purchase a temporary fax number from FaxSalad and setup a divert your faxes with your existing carrier.