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Frequently Asked Questions

Fax numbers

I already have a fax number, can I bring it to FaxSalad?
Yes. Moving to an online fax solution does not mean you have to get a new fax number. You can keep your existing number by porting it to your new FaxSalad service. Get started by following the steps in our number porting guide.
If I buy a number from FaxSalad, how long does it take to set up an inbound number?
Numbers are provisioned instantly and you can begin using it right away.
Can I get a number in another city/country?
Yes. You can purchase a fax number in any country we provide.
How much does it cost?
Fax numbers are billed monthly and can be cancelled at any time. We do not charge any setup fees for provisioning a new number. View pricing for each country here.
Is there a setup fee?
No, there are no setup fees involved with purchasing a number. The only charge you pay is the monthly number fee. View the full pricing here.
What happens after I cancel my number?
Cancelled numbers are immediately removed from your account but are held for 10 days before being released. During this 10 day period, you are able to reclaim the number free of charge by contacting the FaxSalad support team. The fax number will no longer be available after the 10 day period. We cannot offer partial refunds on the current month, for fax numbers that are cancelled part way through a billing cycle.

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