Last updated June 09, 2018
FaxSalad is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We, FaxSalad, collect and process your personal information:
When you visit our website, make a request for information about FaxSalad or our services, or contact FaxSalad’s support team, we collect information automatically using cookies, and through webforms where you type in your in your information. We collect this information to both provide you with requested information or support, and to improve user experience on our pages.
Information you share: In some places on FaxSalad’s public facing websites, you can fill out web forms to contact our support team and requests further information in regards to FaxSalad and our service. We ask for all information necessary to respond to your request and may ask for further information to help us understand you better as a customer like your current faxing needs and solution, your company name, or your role at your company. If you sign up to receive ongoing marketing communications from FaxSalad, like a newsletter, you can always choose to opt-out of further communications through a preferences page which will be linked from any marketing email you receive from FaxSalad. Or, you can contact the FaxSalad support team to communicate your choice to opt-out.
Information we automatically collect: When you visit FaxSalad websites, we and our service providers acting on our behalf automatically collect certain information using tracking technologies like cookies and similar technologies. We use this information to understand how visitors to our websites are using them and which pages and features of the websites are most popular. This helps us understand how we can improve the user experience of our websites.
When you sign up for FaxSalad, we ask for certain information like your contact details and billing information so we can communicate with you and so you can pay for our service.
Information you share: When you sign up for a FaxSalad account, you’ll be asked to give us your name, email, country, time zone, and to create a password. We collect this information so we know who you are, we can communicate with you about your account, we can determine the currency for your account, and we can recognize you when you communicate with us through the account portal or otherwise.
We also use your email address to send you information about other FaxSalad products, services or events in which we think you may be interested. You can opt out of further marketing communications through your marketing preferences page linked from any marketing email you receive from FaxSalad. Or, you can contact the FaxSalad support team to communicate your choice to opt-out.
When you add a payment method, we’ll ask you to provide our payment processor with your payment method information like a credit card. Our payment processor, acting on our behalf, gathers this so we can bill you for your use of our products and services.
When you submit a request to port your fax number to FaxSalad, we will ask you to complete an application form providing details about your company and your account details with your existing fax providers. We’ll use this information for the purpose for which it was gathered from you.
FaxSalad will store your data for as long as needed to provide you with our services and to operate our business. If you ask FaxSalad to delete specific personal information, we will honour this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our service or complying with required audits.
This is an overview of how long we hold on to your personal and account data in a form that can be used to identify you, unless there is a specific need or obligation to retain your information longer:
You can manage your personal data through the FaxSalad portal by correcting or deleting information. Any other requests about your data that you can not make through the portal, you can request by emailing email@example.com or contacting FaxSalad support.
To request the closure or deletion of your FaxSalad account, you can email us at firstname.lastname@example.org or contact FaxSalad support. Closure and/or deletion of your FaxSalad account will result in you permanently losing access to your account and data in the account.
Information about people you communicate with and your end users shows up on FaxSalad’s platform in a few different ways:
Usage data relates to data collected when using the FaxSalad service for sending and receiving faxes; and managing fax numbers. We use this data to provide services to you and carry out necessary functions of our business. We do not sell any of this data or share the data with any third parties for those third parties’ own business interests.
We do not sell or allow your personal information and data to be used by third parties for their own marketing purposes, unless you ask us to do this or give us your consent to do this.
Below are the different scenarios under which we may share your data with third parties.
FaxSalad may use automated decision making based on account activity to help identify and suspend accounts sending spam or engaged in other abusive or fraudulent activity. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request human review of the suspension decision.
We use appropriate security measures to protect the security of your personal information both online and offline. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology.
Please note that no services is completely secure. While we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a breach will never occur.
If you have a dispute with us relating to our data protected practices, please contact us by email at email@example.com or by writing to us at:
FaxSalad, 2/104 Fyffe Street
Thornbury, VIC 3071, Australia